SABALA speakers are available for purchase on our official website and Amazon.
Our support team accepts all pre-sales inquiries, warranty applications and after-sales support submissions through this site.
**Returns, exchanges and refunds must be processed on the original platform where you completed your purchase.**
1. Purchase Platform Rules
- If you bought your speaker on **SABALA official website**: all return, exchange and refund requests are processed via our independent store system.
- If you bought your speaker on **Amazon**: all return, exchange and refund requests are governed by Amazon’s official return policy and must be submitted through Amazon.
You may reach out to our SABALA support team to get faster support and guidance for your case. Our team will assist you in preparing supporting documentation, while the final return, exchange and refund process will be completed on Amazon
- All refund and exchange fulfilment is handled by the respective platform where your order was placed.
2. Limited Manufacturer Warranty
Our manufacturer limited warranty covers manufacturing defects.
- Warranty does NOT cover damage caused by misuse, accident, impact, water damage exceeding the IP rating, unauthorized modification, normal wear & tear, lost or stolen units.
- You may submit your warranty claim via our after-sales form on this website. You will need to provide your order number, product serial number, photos or videos showing the defect.
- We will review each warranty application individually. Approved warranty claims will be resolved under our warranty terms.
3. Review / Promotional Units
Products provided for creator review, brand advocate testing, or promotional gifts are provided free of charge. These units are not eligible for return, exchange or refund.
4. Policy Updates
SABALA reserves the right to modify this policy at any time. Changes take effect once published on this page.
